Store Policies

Welcome to True Purple Designs! I specialize in creating traditional and not-so-traditional garters for your special occasion. Each item is handmade to order.

Please be sure to measure your thigh accurately and choose your correct size, as garters are created to fit the size listed on your order. Garters are usually worn 4-6 inches above the knee. To measure, use a soft measuring tape and measure around the exact spot where you plan to wear your garter. Toss garters are usually worn below the keepsake garter. Measurement will be adjusted accordingly. Please select size from dropdown menu.

My current production time for non-custom orders is about 3-5 business days. Please note production time when ordering to ensure that your item will arrive in time for your event.

Custom Order Policy- If you have an idea for a custom garter design, please fill out the Contact Us form. We can communicate via phone or email to decide on the final design details. Once all of the details are chosen, I will contact you within 2-5 days with the final quote. From there, I place a reserved listing on the website from which you can place your order. Please note that I don't order any materials until your order has been placed. Throughout the process, I will contact you with photos to ensure your approval of the final design.  Production of custom orders may take up to 14 business days from date of order and finalization of details. Completed garter/set is not sent out until final customer approval has been granted via phone or email.

My current production time for non-custom garters is between 3-5 business days. Production time for custom garters is between 14-21 business days. Please note production time when ordering to ensure that your item will arrive in time for your event.

Any change to original designs is considered custom and may require an additional 7-14 business days for me to obtain supplies and create your garter. Additional fees may apply for changes in materials, which I will discuss with you before you place your order.

Refunds and Exchanges-All items are custom made and are non-refundable. I inspect all items carefully before packaging and shipping. Please be sure to measure your thigh accurately and choose your correct size, as garters are created to fit the size listed on your order.  If for any reason you are not fully satisfied with your order, please contact me within 3 days of receipt of item and we will work it out.

All garters are handmade and may feature both machine and hand sewing techniques. These features are indicative of handmade items and make your garters truly one of a kind.

All orders must be placed through our secure website. At this time, we are unable to process orders through the mail or over the phone. Please enter any special instructions in the Notes section during checkout.

Product photos are published as close to the actual color as possible, however, differences in computer monitors, smartphones and tablets may display them differently.  

Shipping & Delivery- All USA purchases are shipped with USPS Priority Mail with insurance & tracking number or USPS First Class Mail with tracking.

International Shipping via USPS First Class Mail International or Priority Mail International.

*Expedited shipping is available*

Please note, all delivery times are estimates and True Purple Designs is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs regulations, or any other unforeseen factors.

Customers are responsible for any customs fees. Custom forms are filled out with exact purchase information and we do not falsify prices or mark as a gift. International customers need to consider there may be additional taxes, duties or other fees required upon receipt of shipment. Please check with your local post office for fees.

***Garters may contains small pieces and/or elastic that can pose a choking or strangulation hazard. Keep away from small children***

Gift Certificates and coupons have no cash value. Shop credit will be issued if entire gift certificate is not used for purchase. Only one coupon or promo code may be used per customer per order.